We've been busy! We've added 14 brand-new help guides and refreshed 5 existing ones — all available in English and Bahasa Melayu. Whatever you're setting up, there's now a guide for it. 🎉

📥 New Inbox Guides

• Pause Chatbot AI — Need to step in yourself? Learn how to pause the AI for a single conversation and reply manually. 🙋
• Conversation Window — That colored ring in your Inbox isn't just for show. Green, orange, red — learn how to read it so you instantly know which leads you can reply to for free and which need a paid template.
• Add a Label — Tag the contact you're chatting with, right from the chat header. 🏷️
• Assign a Conversation — Working as a team? Hand chats to the right teammate and filter the Inbox by who's assigned. 👥

🔗 Read the guides: Pause Chatbot AI · Conversation Window · Add a Label · Assign a Conversation

📋 New Template Guides

• Template Types — The different template categories and when to use each one.
• Approval by Meta — How template review works and how to get yours approved. ✅
• Best Practices — Write templates that get approved and actually perform.
• Maximum Quota — How template limits work and how many you can have.
• FAQs — Quick answers to the questions we get asked most.

🔗 Read the guides: Template Types · Approval by Meta · Best Practices · Maximum Quota · FAQs

📱 New Device Manager Guides

• Common Errors — Hit a snag connecting via WhatsApp Cloud API? Here are the fixes. 🔧
• Coexistence Issues — Known coexistence bugs and how to work around them.
• Link to a Page — How to connect your number to a Facebook Page.

🔗 Read the guides: Common Errors · Coexistence Issues · Link to a Page

📣 New Blaster Guide

• Errors — What blast errors mean and exactly how to resolve them.

🔗 Read the guide: Blaster Errors

🤖 New: For AI Agents

• A brand-new section so AI assistants can read and reference ReplyLa docs accurately when your customers ask them for help.

🔗 Read it here: For AI Agents

✏️ Updated Guides

• Referrals — Refreshed and moved into Getting Started so it's easier to find. 🎁
• Templates → Pricing — Clearer explanation of how WhatsApp pricing works.
• Templates → Media Guidelines — Updated and polished.
• Blaster → Increase Limit — Corrected the WhatsApp messaging tier figures.
• Contacts → Manage Labels — Now links straight to the new Add a Label guide.

🔗 Read the guides: Referrals · Pricing · Media Guidelines · Increase Limit · Manage Labels

A big stability + reliability release. The Inbox now shows your conversations correctly even when one channel is super busy, monthly tokens reset reliably for every plan type, Blaster imports keep all your contact fields, and a stack of small UX fixes across Profile, Chatbots, and the Cost Breakdown.

Here's what's new 👇

📥 Inbox Sidebar Now Plays Fair Across Channels

• If you run multiple WhatsApp channels and one of them dominates with activity, the Inbox sidebar no longer hides conversations from your other channels. 💪
• The channel filter at the top now lists all your channels — not just the ones with recent activity.
• Switch channels and the top conversations refresh instantly to that channel's view.
• A thin progress bar appears during the first load so you know things are syncing.
• Switching between organizations is smoother and more reliable — no more empty sidebar after a switch.

💰 Monthly Tokens Now Reset Reliably

• Auto-renewal customers get a fresh monthly token allocation every period — no more carrying old usage forward when you pay for a new month. 🎯
• Lifetime plan customers now get the same monthly reset treatment (previously their counters never reset).
• Reset happens automatically every day at 1:00 AM for any org whose period has rolled over.

📤 Blaster CSV Imports Keep More of Your Data

• When you turn on "Also import to Contacts" during a Blaster CSV upload, your email, company, notes, and labels columns now land in the right places on each contact — no more wasted "custom field" slots.
• Labels in your CSV are auto-created (with a color) if they don't already exist, and applied to contacts during import.
• Any extra columns go into custom fields, capped at 3 per contact — and if you re-upload with updated values, the CSV wins.

🤖 Smarter Chatbot Delay Limits

• Typing duration, reply delay, and sequence step delays are now capped at 25 seconds to keep AI replies snappy and the system healthy. ⚡
• The chatbot edit page shows a clear warning if you try to go over, and clamps the value back to 25.
• Long-tail follow-ups should be set up using Auto Follow-up instead — that's built for it.

👤 Profile Save, End-to-End

• Saving your profile now reliably picks up changes to your name, email, and WhatsApp number — no more silent rejections. 💕
• The header card, sidebar chip, and "Email Verified" badge all refresh instantly after you save.
• Change your email? A verification email is sent to your new address automatically.

🏷️ Manage Labels — One Save, Done

• Adding and removing multiple labels in the Manage Labels modal now happens in a single save instead of one-by-one round trips.
• Close the modal mid-save? No more half-saved label state — it's atomic now.

📊 Auto Follow-up Tokens Now Visible

• Token usage from Auto Follow-up now shows up in the Conversation Cost Breakdown with its own "Auto Follow-up" line and send icon, instead of getting lumped under "Other". ✨
• Existing follow-up history stays grouped under "Other" — new follow-ups will appear in the proper bucket going forward.

🛠 Bug Fixes

• Inbox no longer freezes or shows empty for organizations with very heavy conversation volumes. 🐛
• "Unsaved Changes" dialog no longer pops up when you've only clicked into a text editor without typing anything.
• "Unsaved Changes" dialog no longer pops up after a successful Save & Done on AI Feedback pages.
• The page behind a popup modal now properly stops scrolling — no more accidental scrolls of the background.
• OAuth-only users now correctly see "Set password" (instead of "Update password") on the password page.

A big one! Migrate your WasapBot chatbots in a few clicks, lock down your WhatsApp numbers, smarter chatbot limits, smoother CSV imports, and labels that finally stay where you put them.

Here's what's new 👇

🚀 Import Your WasapBot Chatbots

• Migrating from WasapBot? Just upload your device export and we'll rebuild your chatbots inside ReplyLa — no more copying rules by hand.
• Pick which AI rule becomes your chatbot's persona, then choose which keyword rules to bring along.
• Media attachments come over too — images and files are fetched and attached automatically in the background.
• Friendly warnings tell you exactly what couldn't be imported (and why) so nothing surprises you later.

🔒 One Number, One Organization

• A WhatsApp number can now only be active in one organization at a time — no more accidental double-connections that mess up your inbox routing.
• If you try to connect a number that's already live somewhere else, you'll get a clear message instead of a silent broken state.
• A new audit tool helps admins spot and clean up any duplicates from the past.

🤖 Chatbot Limits That Match Your Devices

• The maximum number of chatbots you can create now reflects the devices you've actually purchased — base plan + add-ons + admin-granted devices, all combined.
• Bought 5 devices? You can create 5 chatbots. Simple. 🎯
• Existing chatbots keep working even if you downgrade — only new creation is gated.

📥 Stronger CSV Imports

• Blaster and Contact uploads now share one rock-solid CSV pipeline — same encodings, same delimiters, same smooth experience.
• Excel "Save As CSV" files (the tricky Windows ones with weird accents) now work without a fuss.
• .txt files with comma, semicolon, tab, or pipe separators are all welcome too.
• If something goes wrong, you'll see a clear error and the modal stays open so you can retry — no more vanishing flash messages. 💪
• Skipped rows are now grouped by reason so you don't get a wall of repetitive warnings.

🏷️ Labels Always In Sync

• Contact labels now have a single source of truth, so what you see in the UI is exactly what's stored — no more divergence between services.
• Labels added by AI agents and labels added by keyword rules now show up reliably on contact profiles. 💕
• A safe, one-time recovery automatically restores any labels that were stranded in the old storage location — nothing lost.
• Even if our backend has a hiccup, label work will never block your AI replies from going out.

⚙️ Cleaner, More Consistent Settings

• Settings sub-pages (Profile, Appearance, Password, Payment Methods, Two-Factor Auth, Custom Variables) now share the same polished layout — same breadcrumb, same title style, same comfortable padding.
• Easier to navigate, easier on the eyes, and works beautifully in both light and dark mode. ✨

🛠 Bug Fixes

• Fixed a sneaky bug where deleting a chatbot in one organization could wipe labels in another. Properly squashed now. 🐛
• Keyword rules can no longer be saved with no trigger or no response — saves you from silently broken rules.
• Knowledge Base pages now correctly hide the "no device connected" banner when your chatbot has a device.
• Long toast messages used to spill out of their card — now they expand smoothly when you hover over them. ✨
• Static-rule labels (from keyword automations) now appear on contacts reliably.
• AI-assigned labels no longer get overwritten or duplicated by background sync — what the AI sets is what stays.
• Smoother handling of imports when WasapBot exports contain unusual or unsupported rules.

This update gives you full control over your chatbot’s AI, while keeping your automation running smoothly even when AI is turned off.

Here’s what’s new 👇

🤖 AI On/Off Control per Chatbot

• Easily turn AI replies ON or OFF for each chatbot
• When AI is off, chatbot will skip AI replies automatically
• Welcome messages and keyword replies will still work
• No disruption to your existing automation flow

🧠 Smarter Chatbot Behaviour

• Chatbot continues responding with non-AI flows when AI is disabled
• More predictable replies based on your setup
• Better control on how your chatbot behaves in different situations

🔔 Clear Status & Notifications

• Clear notice shown when AI is turned off
• Easier to understand chatbot status during testing
• Improved visibility across inbox and chatbot screens

🌐 Improved Webchat Experience

• New refresh button to reload messages anytime
• Better message syncing to avoid missing replies
• Smoother experience when testing chatbot externally

📱 Better Device Status Visibility

• “Device not connected” now shown more clearly
• Quick access to fix connection issues
• Faster troubleshooting for device-related problems

🛠 Bug Fixes

• Fixed missing or delayed messages during testing
• Fixed issues with session reset and message flow
• Improved handling of welcome message timing
• General stability improvements

This update improves how you track performance, manage chatbot rules, and handle automation, making everything clearer, more accurate, and easier to control.

Here’s what’s new 👇

⚙️ More Control for Keyword Automation

• Turn keyword rules ON/OFF anytime
• See how many rules you’ve used (quota limit)
• Better control over how chatbot responds to keywords

🤖 Improved AI Tool Handling

• Prevents incomplete data from being sent
• System will ask for missing info before continuing
• More reliable automation with fewer errors

👥 Improved Contacts Management

• Easier selection across multiple pages
• More accurate bulk actions
• Cleaner and smoother confirmation flow

🚀 Better System Stability

• Faster performance when handling large data
• More reliable overall system experience

🛠 Bug Fixes

• Fixed keyword rules limit not working properly
• Fixed issues with incomplete automation requests
• Fixed contact selection issues across pages
• General stability improvements

This update improves how you run campaigns, manage contacts, and automate follow-ups, making everything faster, clearer, and more reliable.

Here’s what’s new 👇

📢 Smarter Campaigns & Blaster Experience

• New simplified campaign flow (Recipients → Device & Template → Review & Send)
• Built-in analytics funnel (Sent → Delivered → Read)
• Duplicate campaigns easily for faster reuse
• Improved scheduling accuracy (no more wrong send time)
• Faster and smoother recipient selection

📊 Better Campaign Analytics

• Clear performance overview with delivery and read rates
• Visual progress for sent, pending, and failed messages
• Better breakdown for easier campaign analysis

👥 Smarter Contact Management

• Track where leads come from (WhatsApp, ads, etc.)
• Add custom fields for better personalization
• Inline editing without opening extra popup
• Improved import with labels and cleaner data handling
• Advanced filters and export based on your view

🔄 Improved Contact Import & Blasting

• “Import as Contacts” option available again
• Works for CSV upload and pasted numbers
• Failed rows won’t stop the whole import
• Clearer sample CSV with better guidance

🤖 Smarter Automation & Follow-Ups

• New “days” delay option (up to 90 days)
• More flexible long-term follow-up automation
• Better handling for AI replies with media
• More reliable automation behavior

📱 Better UI & User Experience

• Cleaner and more responsive layout across all devices
• Improved spacing, alignment, and navigation
• Faster and smoother interactions across pages
• Guide button with tutorials for quick help access

🔐 Better Control & Reliability

• Safer device disconnect and delete flow
• Active campaigns auto-paused when device disconnects
• Better session handling (no data leaking between users)
• Improved validation for templates and AI tools

⚡ Better System Stability

• Faster performance when handling large contact lists
• Improved campaign and automation reliability
• Reduced unexpected errors during usage
• More stable overall system experience

🛠 Bug Fixes

• Fixed scheduled campaigns not respecting selected time
• Fixed campaigns stuck in pause/resume loop
• Fixed media not sending correctly in AI replies
• Fixed sensitive data appearing in error messages
• Fixed webchat delays and message issues
• Fixed template validation and API tool errors
• General stability and performance improvements

This update improves how you manage contacts, send campaigns, and control your chatbot, making everything smoother, more accurate, and easier to use.

Here’s what’s new 👇

📢 Smarter Campaigns & Blasting

• Paste phone numbers directly (no file upload needed)
• Supports multiple formats (line, comma, semicolon)
• Automatically removes invalid and duplicate numbers
• Campaigns won’t run with 0 recipients
• Clearer setup with step-by-step blaster flow
• Better preview and control before sending

👥 Better Contact Management

• Smarter bulk import (skip errors, continue process)
• Clear view of failed rows during import
• Strong duplicate protection (phone, email, name)
• Assign multiple devices to a single contact
• Import contacts together with labels automatically

💬 Smarter Inbox & Chat Experience

• New chat auto-selects device based on inbox filter
• Faster and smoother conversation handling
• Easier contact search and filtering
• Better team assignment and chat management

🤖 Better Chatbot & Follow-Up Control

• Follow-ups stop automatically when chatbot is disabled
• AI replies respect chatbot ON/OFF status
• Warning before turning off chatbot with pending actions
• More predictable and controlled automation

📁 Improved File Management

• New pagination for easier file browsing
• Select and manage files across multiple pages
• Safer bulk delete with preview
• Faster and smoother file navigation

⚡ Better System Stability

• Smoother performance across campaigns, inbox, and contacts
• Improved handling for media, messages, and automation
• Reduced unexpected errors during usage
• Faster and more reliable overall system

🛠 Bug Fixes

• Fixed contact filtering and selection issues
• Fixed duplicate contact errors during import
• Fixed media display in follow-ups
• Fixed login lockout and settings issues
• Fixed message ordering and search accuracy
• Improved invoice details and display
• General stability and performance improvements

This update improves how your automation runs, from media and templates to follow-ups and reports, making everything more stable, accurate, and hassle-free.

Here’s what’s new 👇

📩 Permanent Media (No More Expired Links)

• Media files now stay accessible permanently
• No more broken or expired image/file links
• Smoother experience when sending media in chats
• Better reliability for campaigns and templates

🧩 Smarter Template Handling

• Automatically fixes broken or outdated media in templates
• Templates remain usable even when media changes
• Less chances of failed template sending
• More consistent experience across all template usage

🔄 Improved Auto Follow-Up

• Follow-up messages now send more reliably
• Fixed cases where messages were marked sent but not delivered
• More accurate follow-up tracking
• Messages now appear properly in inbox

📊 Better Data & Report Accuracy

• Fixed inaccurate report calculations
• Improved data consistency across dashboard
• More reliable performance tracking

🤖 Better AI Response Control

• AI settings now apply correctly to your chatbot
• AI Checker toggle works properly
• More consistent and reliable AI replies
• Better control over AI behavior

💳 Smoother Checkout Experience

• Customers are automatically verified after payment
• No more interruption after successful checkout
• Faster and smoother onboarding for new users

⚡ Better System Stability

• More stable performance across chatbot and campaigns
• Improved handling for media, templates, and settings
• Reduced unexpected errors during usage
• Smoother overall system experience

🛠 Bug Fixes

• Fixed follow-up messages not sending properly
• Fixed broken media causing template failures
• Fixed AI settings not applying correctly
• Fixed users getting stuck after payment
• Fixed Google Sheets issues during AI usage
• General stability improvements

This update brings smarter AI replies, improved campaigns, better templates, and a more stable overall experience so everything runs smoother from chat to automation.

Here’s what’s new 👇

🤖 Smarter AI & More Accurate Replies

• More consistent and natural AI responses
• Reduced incorrect or unexpected replies
• Better handling when AI is unsure
• Improved overall response quality

📩 Smarter Campaigns & Template Reliability

• Clearer error messages with actionable fixes
• More reliable template media (no broken images/files)
• Easier recipient search and filtering
• Export recipients based on your filters
• Better checks to prevent sending issues

🧩 Improved Template Builder & Personalization

• Easier template creation with clearer guidance
• Auto country detection for phone numbers
• Better media upload with file validation
• Cleaner UI and smoother editing experience
• Personalize messages easily with customer data

🔄 Better Auto Follow-Up Experience

• More natural timing and message flow
• Easier setup with improved default behavior
• Better personalization for customer messages
• Reduced errors when selecting templates

📱 Better Mobile & Inbox Experience

• Smoother chat management on mobile
• Faster message loading and real-time updates
• Improved media display in conversations
• New filter to show active chats within 24-hour window

🔍 Faster & More Accurate Search

• Search by name, phone number, email, or company
• Case-insensitive search (no more miss results)
• More accurate and reliable results

🔗 Easier Integrations & Google Sheets

• Test API connections before using
• More reliable Google Sheets data handling
• Reduced errors during automation
• Smoother setup and integration experience

🔐 Better Security & Account Experience

• More stable login across devices
• Fixed unexpected logout issues
• New password checklist for stronger security

⚡ Better System Stability

• Smoother performance across chatbot and campaigns
• Reduced unexpected errors during usage
• More stable automation and workflows
• Improved handling of data and media

🛠 Bug Fixes

• Fixed template and media display issues
• Fixed contact search accuracy issues
• Fixed campaign and follow-up errors
• Fixed login and session issues
• Fixed Google Sheets validation problems
• General stability and performance improvements

This update brings better AI control, improved template safety, stronger integrations, and a more stable overall experience so your automation runs smoother and more reliably.

Here’s what’s new 👇

🤖 Smarter AI Control & Better Replies

• Reduce incorrect or confusing AI replies
• Choose AI strictness (Very Strict, Balanced, Moderate, Off)
• More consistent and predictable responses
• Easier control over AI behavior

🧩 Safer Template Creation

• Templates won’t be deleted if submission fails
• Draft is automatically saved for retry
• No need to recreate templates from scratch
• More reliable template creation experience

📊 Better Google Sheets Integration

• More accurate data updates in Google Sheets
• Fixed issues with wrong column placement
• More reliable connection during automation
• Smoother handling of templates and variables

🔔 Smarter Alerts & Token Management

• Get alerts when usage is close to limit
• Clear notification when tokens are fully used
• AI won’t suddenly stop mid-chat
• Automatically resumes after upgrade
• Alerts are clearer and more consistent

⚡ Improved System Stability

• Smoother chatbot and automation performance
• Reduced unexpected errors during usage
• Better handling of integrations and data
• More stable overall system experience

🧪 Playground & UI Improvements

• AI-generated images now stay after refresh
• Better regenerate experience
• More accurate token usage display
• Cleaner interface and smoother setup
• Improved mobile UI spacing

🔗 Better Integration Experience

• More stable connection with external tools
• Improved syncing and data handling
• More reliable automation flow

🛠 Bug Fixes

• Fixed template being deleted on submission failure
• Fixed Google Sheets issues and incorrect data placement
• Fixed token usage calculation and alert issues
• Fixed follow-up timing display
• Fixed UI issues on mobile
• General stability improvements