📚 The ReplyLa Help Center Big Update!

We've been busy! We've added 14 brand-new help guides and refreshed 5 existing ones — all available in English and Bahasa Melayu. Whatever you're setting up, there's now a guide for it. 🎉

📥 New Inbox Guides

• Pause Chatbot AI — Need to step in yourself? Learn how to pause the AI for a single conversation and reply manually. 🙋
• Conversation Window — That colored ring in your Inbox isn't just for show. Green, orange, red — learn how to read it so you instantly know which leads you can reply to for free and which need a paid template.
• Add a Label — Tag the contact you're chatting with, right from the chat header. 🏷️
• Assign a Conversation — Working as a team? Hand chats to the right teammate and filter the Inbox by who's assigned. 👥

🔗 Read the guides: Pause Chatbot AI · Conversation Window · Add a Label · Assign a Conversation

📋 New Template Guides

• Template Types — The different template categories and when to use each one.
• Approval by Meta — How template review works and how to get yours approved. ✅
• Best Practices — Write templates that get approved and actually perform.
• Maximum Quota — How template limits work and how many you can have.
• FAQs — Quick answers to the questions we get asked most.

🔗 Read the guides: Template Types · Approval by Meta · Best Practices · Maximum Quota · FAQs

📱 New Device Manager Guides

• Common Errors — Hit a snag connecting via WhatsApp Cloud API? Here are the fixes. 🔧
• Coexistence Issues — Known coexistence bugs and how to work around them.
• Link to a Page — How to connect your number to a Facebook Page.

🔗 Read the guides: Common Errors · Coexistence Issues · Link to a Page

📣 New Blaster Guide

• Errors — What blast errors mean and exactly how to resolve them.

🔗 Read the guide: Blaster Errors

🤖 New: For AI Agents

• A brand-new section so AI assistants can read and reference ReplyLa docs accurately when your customers ask them for help.

🔗 Read it here: For AI Agents

✏️ Updated Guides

• Referrals — Refreshed and moved into Getting Started so it's easier to find. 🎁
• Templates → Pricing — Clearer explanation of how WhatsApp pricing works.
• Templates → Media Guidelines — Updated and polished.
• Blaster → Increase Limit — Corrected the WhatsApp messaging tier figures.
• Contacts → Manage Labels — Now links straight to the new Add a Label guide.

🔗 Read the guides: Referrals · Pricing · Media Guidelines · Increase Limit · Manage Labels