Roadmap

Get notified about new WhatsApp Web chats and when a device disconnects.

One page with all your notifications, with history, filters and clear all.

Set your own reply for when the AI cannot answer, instead of an AI-written one.

AI Knowledge can read PDFs made of scanned pages or images, not only text.

Select messages in a chat and forward them to another number.

Search through the messages in your Inbox to find any conversation fast.

Add a chat widget to your website and reply to those chats from the same Inbox.

Build your own automations on a visual canvas, with a log of every run.

Send a sequence of blast messages with a waiting time between each one. The sequence stops when the customer replies.

Pick the AI model that writes your customer replies from an approved list, to balance cost and quality.

Alerts show who wrote and what they said. Choose which alerts you get, and send human takeover alerts to the teammates you pick.

One plans page, with a clear review of what changes and what you pay before you switch plan, plus a simpler add-ons page.

Start a chat with any contact in one quick step, instead of a 4-step pop-up.

Please add a permission setting to hide or mask customer phone numbers from selected staff or employee roles. Example: Full number: +60136972373 Staff view: +60**2373 Business owners/admins should still be able to see the full number. This would help protect customer data and prevent staff from copying customer contact details outside the company. The setting should apply across Inbox, Contacts, CRM, Blaster, and other pages where customer phone numbers are shown. Suggested permission: Admin/Owner: Full numberManager: Optional full or masked numberStaff/Employee: Masked number only

More interactive messages such as Polls, Buttons, Flows, and Lists.

user journey in My Leads (wasapbot)

An optional message the chatbot sends when customers write outside your working hours.

Send verification code (OTP) templates with a copy-code or one-tap button.

Customers who message you with a WhatsApp username, without sharing their phone number, still reach your Inbox and chatbot.

Top up AI tokens automatically when your balance runs low, so your chatbot never stops replying.

Get a browser alert for new messages, even when the Reply.la tab is closed.

Build an audience from how people reacted to your blasts, such as who read, replied or clicked.

See who clicked the links in your blast.

See how many people replied to each blast.

Connect your own AI agent, like Claude or ChatGPT, to Reply.la. Your agent can set up and troubleshoot chatbots, manage AI Knowledge, read your inbox and analytics, see ad leads, and create blast campaigns for you.

Integrate chatbot with other system